100% Guarantee

We want you to be happy with your purchase are are committed to providing the finest grilles in a timely manner.  We also understand that that this is a natural wood product with many variables including size, clearance, orientation, etc.  If you are unhappy with your grille in any way, even if you just measured wrong, simply return it to WoodAirGrille.com, 119 N. Main Street, Broadway, NC  27505 within 1 year of your shipping confirmation date.  Please be sure to include a copy of the packing slip or write the order number on your shipping label so we can identify it when it gets here.  We will refund the full purchase price to your original payment method as long as the grille has not been painted, stained, installed or modified.  Though we certainly appreciate all feedback, we do not require any explanation for your return.  If you are experiencing a problem with the fit or clearance, we recommend you contact us.  We are often able to provide solutions to those issues.

We don't claim to be perfect, but we proudly stand behind the quality of our product.  If you discover a defect in the material or workmanship of our grilles, under normal usage, during the lifetime our our product, we will either replace the defective part or the entire grille at our discretion.  Just call us at 888-400-3187 or email us at info@woodairgrille.com.